Wednesday, June 28, 2017

FAQ

Individual Orders in the U.S.

Shipping charges are determined by weight to give the best, most cost effective service to our customers. We ship orders via USPS - $10 per book to ship. Standard orders in the continental United States should arrive within 3-12 business days.

All orders are processed within 24-72 hours of receipt.

However, if the book you are ordering happens to be out-of-stock, we will update you on the status of your order via email.

Orders Outside the U.S.

All books will be shipped First Class through the USPS and costs $30 per book. Shipping and handling fees will automatically be added to your purchase. Please allow up to 6 weeks for delivery.

(Please note: we cannot provide tracking information for international orders sent via standard service.)

Some tariffs and/or duties may apply to. Please inquire with your destination country for information regarding these charges.


INTERNATIONAL CUSTOMERS: IMPORTANT NOTICE RE SHIPPING COSTS

 

The US postal service has raised the rate for the Box that we use for most International orders to US $ 29.95 (US $19.95 to Canada) along with similar unconscionable price increases across the board for other international services. Unfortunately we have no alternative but to raise our shipping charges in accordance with this, however, we will do our best to consolidate orders and otherwise act to minimize shipping charges to our international customers. We would like to remind you that in many cases two ordinary-sized books (sometimes 3!) will fit in one Flat Rate Mailer and thus the cost for shipping two books is often the same as for one. If you buy from us regularly, you might consider trying to consolidate your orders to take advantage of this. As in the past - in any case where it might be less expensive for us to ship a book via another method (ie in the case of a single light paperback) we will do so, and adjust your order total accordingly. The US $ 29.95 (US $19.95 to Canada) charge is now the default setting on our website.
We accept PAYPAL, VISA, MASTER-CARD, and DISCOVER.

 

e-Check
Refunds and Exchanges Policy

 

Due to the out of control piracy of information such as ours all over the internet, Nephilim Press can not issue refunds on any new book purchases. New books that are damaged can be returned and exchanged for the exact same title. Used and rare books can be returned to Nephilim Press for a full refund if you are not completely satisfied with your purchase. Shipping costs can not be refunded.

 

To return your book/books to Nephilim Press:

 

Pack your return in the original shipping package, if possible.
Include the packing slip and return label,and indicate the reason for the return.
Include all original packing materials.
Send your return to:
Nephilim Press
PO BOX 274
Timmonsville, SC 29161
Privacy Statement

 

Your privacy is a top priority at Nephilim Press. Our relationship with our customers is our most valuable asset and the very basis for our reputation, so supporting the protection of privacy rights is a fundamental element of our business.

 

Nephilim Press is the sole owner of the information it gathers on this site. Nephilim Press will not rent or sell names or personal information from our customer database to other companies. Nephilim Press does not voluntarily provide information about our customers to any persons, business or agency. If we are compelled by a court to produce information on a specific individual, we are obliged by law to comply.

 

What information is collected and how is it used?
In areas of nephimpress.com, we ask you to provide information by filling out and submitting an online form.

 

Orders
When you order, we ask for a name, mailing address and email address to complete your request. This information is not incorporated into our customer database.

 

Online Store
When you make a purchase at nephilimpress.com we ask for credit card information so we can fulfill your order and can provide this information to the company that processes your credit card payment. Nephilim Press does not store this information in any database.

 

Security
Your online account and purchase data is transmitted using industry-standard SSL-encryption. All online account and purchase information collected resides on a secure server. Credit card numbers are encrypted when stored on the secure server. Credit card numbers are deleted from the server on a regular basis.

 

E-mail List/Subscription to alerts
If you would like to receive an occasional emailed Newsletter announcing new products, special offers, sales, and assorted bonus content, please click the “Subscribe” link on our website’s homepage, and enter your email address.

 

E-mail to nephilimpress.com
We ask for information to help us answer your questions. By sending us an e-mail, you automatically provide us with your e-mail address. We will use this information only to follow up on your questions or requests.

 

Automatically Collected Information
Some information is automatically received and collected from you when you visit nephilimpress.com. We receive and can collect the Internet Protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our site, and the Internet address of the Web site from which you linked directly to our site. A user's session will be tracked, but the user will remain anonymous. We use this information to monitor the use of our site. The information we capture automatically provides us with information about our user base and use patterns and remains private. We will make no attempt to correlate personally identifiable information with any of this aggregate information.


Questions or Comments
For questions, comments about, or assistance with any privacy-related issue, we invite you to contact us. We are always ready to help.